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Venimo

Privacy Policy

Last updated on

At Venimo, we attach great importance to the protection of your privacy. In this privacy policy, we explain how we handle personal data. Last updated: October 23, 2026

1. Who are we?

Venimo is a Dutch hosting provider specialized in web hosting, VPS hosting, reseller hosting and related services. We are established in the Netherlands and registered with the Chamber of Commerce under number 80893619.

2. What personal data do we collect?

2.1 Account data

  • First and last name
  • Email address
  • Phone number
  • Username and password (hashed)
  • Company name (if applicable)

2.2 Billing data

  • Name and address details
  • VAT number (if applicable)
  • Payment details (via secure payment providers)
  • Invoice history

2.3 Technical data

  • IP addresses
  • Browser information
  • Device information
  • Log files from our services
  • Login and security log: email address, IP address and browser on registration, login (including failed attempts), password reset and two-factor authentication
  • Cookies and similar technologies

2.4 Contact, support and live chat

  • Messages you send us via the contact form, a support ticket or the live chat, with your name and email address
  • The live chat only starts after your consent and does not track your visit: we do not store page views, tabs or device data, only the conversation itself

2.5 Newsletter

  • Only if you subscribe yourself: your email address and when and how you subscribed or unsubscribed (proof of consent)
  • You can unsubscribe at any time via the link in every newsletter or in your profile

3. Why do we process your data?

We process your personal data for the following purposes:

Purpose Legal basis Retention period
Execution of hosting services Performance of agreement Duration agreement + 7 years
Account management Performance of agreement Duration agreement + 1 year
Billing and accounting Legal obligation 7 years (fiscal retention)
Customer service Legitimate interest 2 years after last contact
Website optimization Legitimate interest 2 years
Live chat Consent and legitimate interest 1 year after the conversation is closed
Newsletter Consent Until you unsubscribe; proof of consent for as long as your account exists
Login and security log Legitimate interest (security) 180 days
Sent emails (recipient, subject, type and status; no content) Legitimate interest 365 days
Staff actions on customer accounts (audit log) Legitimate interest (accountability) As long as needed for accountability
Spam check of forms Legitimate interest Not stored by Venimo

4. With whom do we share your data?

Venimo never sells your data to third parties. We only share your data with:

  • Payment provider: Stripe, for processing payments. We never see or store your bank or card details
  • Domain registrars: For registering domain names
  • Cloud providers: For hosting our infrastructure
  • Email delivery: Resend, for sending emails such as invoices, notifications and the newsletter
  • Spam protection: Cloudflare (Turnstile), to protect forms against abuse
  • Discord: only if you link your Discord account yourself, to assign the customer role

5. Security of your data

  • SSL/TLS encryption for all data transfer
  • Encryption of sensitive data in databases
  • Regular security updates
  • Firewalls and intrusion detection systems
  • Two-factor authentication for administrative access

6. Your rights

Under the GDPR, you have the following rights:

  • Right of access - You can request which data we hold about you
  • Right to rectification - You can have incorrect data corrected
  • Right to erasure - You can have your data deleted
  • Right to restriction - You can restrict the processing
  • Right to data portability - You can request your data in a common format
  • Right to object - You can object to processing

7. Data breaches

In case of a data breach, we will:

  • Inform the Data Protection Authority within 72 hours
  • Inform affected persons if there is a high risk
  • Take measures to prevent further damage

8. Contact

For questions about this privacy policy, you can contact us: